InterPro’s Total Quality Approach Our total commitment to quality in all aspects of our solution results in quality transcripts and quality service for our clients.
Quality is Priority One.
With so much focus on increasing production and reducing labor costs, it has become too easy for some vendors to lose their focus on product and service quality. At InterPro we maintain a continuous commitment to quality in all aspects of our solution, including quality transcriptions. This focus ultimately allows us to reduce inefficiencies and re-work, while at the same time enabling us to deliver long term performance and cost reduction to our clients.
The cornerstone of our quality program and our quality transcriptions is our people. By recruiting, training and retaining highly skilled and passionate medical transcription (MT) professionals who take pride in their work, we provide a foundation that enables us to deliver consistent, high quality transcription results to our clients.
Quality Transcriptions Workflow
InterPro deploys an operational program that builds and maintains quality-centered processes throughout the transcription and document workflow:
- Secure capture of digital voice files via phone/Smart-phone, digital recorders, or custom system interface
- Establish skill and schedule-based work-pooling
- Staff highly qualified and experienced MT professionals
- Employ integrated editing, auditing and reporting best practices
- Secure, reliable, multi-channel document distribution
Quality Speech Recognition
InterPro’s experienced integration of natural language processing (NLP) technologies has enabled many MTs to transition to the role of editor, using their skills to quickly and efficiently edit and complete draft documents produced by the NLP engine. When used intelligently, NLP can reduce document costs, improve turnaround time and improve quality – all resulting in quality transcriptions.
Quality Transcriptions and Turnaround Time (TAT)
A critical component of quality and quality transcriptions is delivering fast turnaround of transcribed reports. Our ability to consistently deliver reports quickly to our clients supports their goals in providing quality patient care as well as successful revenue cycle management. Delivering TAT results requires a focus on several areas:
- Effective Staffing: We ensure we have the right number of medical transcription professionals (MTs) assigned to the client’s work, properly scheduled. We assign MTs with the right experience and skill set, who are equipped to perform the client’s specific work types effectively.
- Technology: Through the Emdat™ system, transcription jobs are automatically prioritized and assigned based on pre-established standards. Clients can easily change a dictated job to STAT via the system, and monitor TAT results.
- Of course, it all comes back to quality. By employing a total quality system, we ensure that reports are done correctly, the first time, before submitting to the client.
To learn more about the InterPro Quality Program and quality transcriptions, and how we can benefit your organization, please contact us.
