UPMC Transcriptionists Protest After Their Jobs are Outsourced

Are medical transcriptionists being left behind as outsourcing becomes the new normal?

Outsourcing transcription services isn’t just hurting the quality of health records, it’s harming the skilled labor force of medical transcriptionists right here in the U.S. The Pittsburgh Post-Gazette reported that UPMC transcriptionists are protesting after their jobs had been outsourced to Nuance. This move has resulted in drastic pay cuts, leaving at least two of the 130 transcriptionists working for below minimum wage, forcing them to resign. Gloria Kreps, a spokeswoman for UPMC, said the move to outsource the transcription work was part of a shift to voice recognition technologies by the Pittsburgh-based hospital system.


Photo Credit: Darrell Sapp/Post-Gazette

Patients, physicians, hospitals – everyone benefits from accurate health record documentation. With the move to phase out traditional medical transcription services, is the industry leaving behind the people who catch the shortcomings in the shift to EHRs?

Source: http://www.post-gazette.com/business/2013/10/30/UPMC-transcriptionists-protest-after-outsourcing/stories/201310300037

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